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Returns and complaints

The following procedure applies only to products ordered in the online store.

Please submit a complaint about goods purchased in a Folkstar stationary store directly in the stationary store of our brand where the purchase was made.


I. Returns

FAST RETURNS via InPost parcel lockers

  1. Each customer has the right to withdraw from the contract without giving a reason within 30 days from the date of delivery of the order.
  2. The exchange of purchased goods is only possible by returning and placing and paying for a new, independent order.
  3. Return methods:

IMPORTANT: Free shipping for returns applies to parcels returned within Poland.



ul. Katarzynów 3

99-400 Łowicz

with the note RETURN

Shipping costs are borne by the buyer (Different form of return than via the website)

  • Complete the return form.
  • Pack the parcel by adding the receipt and the previously completed form to the package.
  • Go to the website and provide your details and order number (received via email when placing your order).
  • You will receive the shipping code by e-mail and text message.
  • Send the parcel at any parcel locker by selecting on the screen: I will send the parcel - I have a special code.
  • After entering the code received via text message, a locker will open in which you should put the parcel.
  • At this stage you do not incur any costs.
  1. Please attach proof of purchase to your shipment (e.g. receipt, invoice, transfer confirmation, order confirmation generated on your account in our online store) and a return form. Withdrawal form: formularz.pdf
  2. The returned goods should be in unchanged condition, i.e. they cannot bear traces of use, they should have all tags and the manufacturer's original packaging. When shipping returned goods, please carefully secure the package so that it is not damaged or destroyed during transport.
  3. In the case of clothing, returned products must be in an unchanged condition, must not show signs of use, must be clean, must not have been washed, be odorless and have tags attached. In addition, the products must be packed in a way that ensures that the shipment is not damaged during transport (unworn, undamaged). The returned product must have its original tag attached. Underwear is not returnable.
  4. Please note that where goods have been worn, washed or damaged, we may require compensation for the diminished value of the product.
  5. The refund of payments made by you, including the costs of delivering the goods (except for additional costs resulting from your chosen delivery method other than the cheapest usual delivery method offered by the seller), will be made immediately, and in any case no later than 14 days from the date of receipt declaration of withdrawal from the sales contract. In case of partial return of goods, delivery costs are not refundable due to fixed shipping costs in the online store.
  6. The payment will be refunded by the Seller using the same method of payment that you used in the original transaction, unless you expressly agree to a different method of refund. In the case of cash on delivery, the refund will be made to the bank account provided in the return form.


II. Complaints

  1. Folkstar makes every effort to ensure that the goods offered by the online store are free from defects and of full value. However, if, despite all efforts, the goods have physical defects or are inconsistent with the contract, the Customer has the right to file a complaint.
  2. In the event of a defect in the purchased product, the Buyer has the right to submit a complaint by:
  • Sending the complained goods together with the completed complaint form to the following address:


ul. Katarzynów 3

99-400 Łowicz

Shipping costs are borne by the buyer.

Attention! Parcels sent to us as "cash on delivery" will not be accepted.

  • Report a complaint to Folkstar via e-mail and telephone 534 750 380 on weekdays during the working hours of the Customer Service Office from 8-16.
  1. Within 14 (fourteen) calendar days, we will respond to the complaint of the Customer who is a consumer under the warranty and inform him about the further course of action.
  2. If the complaint is accepted, Folkstar will immediately replace the defective product with a defect-free one or remove the defect. If it is not possible to replace the goods or remove the defect of the goods, Folkstar will refund the amount due to the Customer immediately, in accordance with applicable law.
  3. If the complaint is not accepted, the goods will be sent back to the Customer along with the justification for refusing to accept the complaint.